Why Companies Switch

Care Software Should Make Monday Morning
Easier, Not Louder.

Most agencies do not leave their care system because of a missing feature. They leave because the rota quietly lied, the export looked like a spreadsheet in front of an inspector, the family rang the office for the third time before nine, and the invoice grew every time they took on a new client. Carelo was built — daily, beside a working UK care agency — to remove exactly those four Mondays.

Book A Live Demo Switching Is Free
Unlimited Clients On Every Plan Unlimited Office Logins Family App Included Free Public Pricing From £59 +VAT
Carelo — one complete care platform for the office, carers and families
Stated In Public, Not In A Sales Call

The Four Things We Will Never Charge You For.

Your bill moves when your team of carers grows — because a bigger team means a bigger agency. Everything else stays unlimited, on every single plan, forever.

£59Where Pricing StartsPer month +VAT for up to 15 active carers. The number is on our website, not behind a call.
0Setup Or Migration FeesWe rebuild your agency inside Carelo and verify it with you before you go live. Free.
3Surfaces, One RecordOffice console, carer app, family app — the same live entry, never typed twice.
25%Off When You Pay YearlyPlus unlimited service users and unlimited named office logins on every band.
Side By Side, Honestly

The Differences That Actually Matter.

Six structural differences you will feel in the first fortnight — each one shown on the real screen, not an illustration of one.

01The Honest Rota Engine

The Rota Tells You The Truth, Even When The Truth Is Inconvenient.

Rotas break at seven in the morning: a carer calls in sick, a client comes home from hospital, a run has to be split across two people. What matters is not that the software allows the change — it is what the software does with the call that was already there.

Elsewhere

The new assignment lands on top of the old one, or the change is blocked outright. Either way somebody finds out at the door.

With Carelo

The newest decision wins, and the displaced call is pushed into the Unassigned lane in plain sight, listed for you to cover.

  • Move, swap, shift, split or delete single calls — or thirty-five at once with bulk edit
  • Drag a call to another carer; nudge a whole run ten minutes earlier
  • Every displacement reported back on screen — never silently overwritten, never simply refused
  • Delivered calls are locked: care that actually happened can never be edited away
The new-wins rota moment — a visit dragged to a new carer while the displaced call lands clearly in the Unassigned laneNew Wins — the displaced call is never hidden
02Per-Company AI

An AI That Knows Your Agency — Not The Whole Internet.

A general chatbot cannot tell you which of your carers is closest to Mrs Thompson on a Tuesday, or which supervisions are overdue this quarter. Carelo AI is scoped to one company's own record: its visits, carers, clients, medications and compliance — and nothing outside it.

A General Chatbot

Confident about everything, informed about nothing you actually run. You paste your data in and hope it stays private.

Carelo AI

Reads your own live data inside your own company, plans a rota, drafts the paperwork, and shows its working before you approve.

  • Plans a rota from plain-English instructions and per-carer limits — then hands you the proposal to approve
  • Tells you honestly what it could not place, instead of quietly guessing
  • Drafts care plans, risk assessments and MAR paperwork from the record you already hold
  • Per-company token budgets with ChatGPT-style spending limits — the bill can never surprise you
  • An optional add-on, never a forced upgrade
mocare.carelo.co.uk/carelo-ai
Carelo AI rota planning results — proposed placements, worth-knowing notes, and the calls that stay unassigned
AI Rota — proposal, with what it could not place
03Luxury Branded Exports

Every File You Send Out Looks Like A Company Worth Commissioning.

An inspector, a commissioner and a local authority all judge you partly on the paperwork that lands in their inbox. In Carelo, an export is not a raw spreadsheet dump — it is a designed, branded document carrying your company name beside ours.

Elsewhere

A bare CSV with database column names, or a PDF that reads like a printout of a screen.

With Carelo

Blue title bands, your logo, zebra-striped tables and page footers — Word, Excel and PDF alike.

  • Rota, timesheets, call monitoring, incidents, body maps, supervisions and reports — all branded
  • Every-call reports that print cleanly, with planned versus actual times and the care notes in full
  • Twelve-month evidence grids for payroll, sponsorship and inspection questions
  • The same figures the office pays from and the family reads — one record, three audiences
A branded Carelo export — the company's own logo beside Carelo's on a compliance-ready client visit reportEvery export — dual-branded, compliance-ready
04Families, Included

The Family App Is On Every Plan, From £59. Not A Module.

The people who worry most are the relatives who cannot be there. Give them the visits, the notes and the medication log on their own phone and your five o'clock phone calls stop — and your referrals start. Charging extra for that has never made sense to us.

Elsewhere

A family portal quoted as a paid module, a per-user add-on, or simply not offered at all.

With Carelo

Free on iOS and Android for every family of every client, on the cheapest plan we sell. No upsell, ever.

  • Schedule, delivered visits, care notes, medication log, incidents, body maps and care documents
  • Each family sees exactly one person — never a client list, never another family's record
  • Comments on notes and reviews of carers feed straight back into your quality picture
  • Messaging runs family-to-office only — there is no carer-to-family channel to safeguard
The Carelo family app — schedule, visit notes, medication and reassurance in the family's hand
05Honest Times

07:30 Means 07:30. In March And In October.

Care records live or die on times. A system that quietly converts time zones will show a March visit an hour out in October — and an hour out is the difference between "on time" and a late-call alert on an inspection report.

The Classic Bug

Timestamps converted through UTC, so British Summer Time shifts historic visits by an hour after the clocks change.

With Carelo

Times are stored and displayed as UK wall-clock, exactly as the carer saw them at the door.

  • Planned time and real GPS check-in shown side by side on every call
  • On-time, late and missed judged against the honest clock, not a converted one
  • Time amendments carry a name and a reason — and the original is kept
  • Payroll-grade decimal hours that agree with what the carer sees in their own app
mocare.carelo.co.uk/rota/call-care-monitoring
Carelo call and care monitoring — planned versus check-in times, medication given and full care notes for every call
Every Call — planned vs actual, in one table
06One Live Record

Three Surfaces. One Entry. Nothing Typed Twice.

The office plans the care, the carer delivers and records it at the door, the family follows it. In Carelo those are three windows onto the same row in the same database — so a note written at 09:12 is the note the manager reviews, the note the family reads, and the note an inspector is shown.

Elsewhere

An app that syncs later, a portal built on a copy, and a report generated from a third place that never quite agrees.

With Carelo

One record. Office instructions lead the carer's call screen; handover notes surface on the next carer's phone automatically.

  • Write on a call in the office and the carer sees it before they knock
  • A handover for the next carer appears on their screen headed "from the last call"
  • Families read the note minutes after checkout — not at the next review meeting
  • Every entry carries who wrote it and when, on all three surfaces
The same Carelo care record on the office desktop, the tablet and the phone — one record, three surfaces
The Questions Worth Asking

Carelo Against A Legacy Care System.

We will not name other providers — but we will hand you the ten questions to ask them. Ask us the same ten, live, on a screen.

The Question To Ask CareloAnswered on this website Legacy Care SystemsTypically, in our experience
Is the price published before I call?From £59 +VAT, on the siteBook a demo to find out
Am I billed per service user?Never — unlimited clientsCommonly, per client
How many office logins do I get?Unlimited, each one namedOften a paid seat each
Is the family app included?Free on every planPaid module, or none
What happens to a call I displace?Flagged unassigned, reportedOverwritten, or blocked
Is there AI scoped to my own data?Yes — optional add-onGeneral, or nothing
Are exports branded for inspection?Word, Excel and PDFRaw CSV downloads
Are supervisions and QA built in?Five compliance desksExtra module, or paper
What does moving my data cost?Nothing — we do itSetup and onboarding fees
Can I pay monthly?Monthly, or 25% off yearlyCommonly annual only
Comparisons describe patterns we have repeatedly met in the UK domiciliary market; they are not claims about any single named provider. Ask yours the ten questions above and compare their answers with ours, in writing.
Security & Audit

Evidence You Can Put In Front Of An Inspector Without Preparing It.

Care data is some of the most sensitive personal data there is. Our answer is not a badge on a footer — it is how the system behaves every day: separated companies, named people, locked records, and a message trail that lives inside the platform rather than a personal phone.

Company Isolation

Every company's data is walled off at the database, enforced on every read and write. Your rota, clients and notes are visible to your company alone.

Named Office Logins

No shared accounts and none of the audit holes they create. Unlimited logins on every plan means nobody ever has a reason to share one.

PIN-Secured Apps

A device is authorised once with a one-time setup code issued by your office, then unlocked by a six-digit PIN the carer chooses. Revoke it from the office.

Delivered Calls Lock

Once a carer has checked in, that call can no longer be cancelled, deleted or reassigned. Bulk operations skip locked calls and tell you which ones they skipped.

Stamped Amendments

A corrected time carries the name of who changed it, when, and why — and the original value is kept beside it rather than replaced.

Audited Messaging

Office-to-carer and office-to-family only, inside the platform. There is deliberately no carer-to-family channel, so nothing important lives in a personal WhatsApp thread.

Family Scope Of One

A family login resolves to a single service user. There is no company-wide list, no other client, and no count of anything a relative should not see.

UK GDPR, Plainly

Your data remains yours. Hosted for UK care, exportable on request at any time, and never sold, shared or used to train anything outside your company.

What we will not do: claim certifications we have not earned. You will not find invented accreditation badges on this page. What we will do is show you exactly how the record behaves — locks, stamps, scopes and all — on a live screen, and answer any security question you send us in writing.
Every visit fully audited in Carelo — locked visit records, an audit trail and stamped time amendments
Not Generic Software

Built For UK Domiciliary Care — And Nothing Else.

Carelo is designed and refined daily inside a working UK care agency. Every rule exists because a real manager needed it on a real morning: a sickness at six, a refused medication at eight, an inspector asking for evidence at ten.

Inspection-Ready Exports

Supervisions, appraisals, reviews, QA and spot checks export as branded documents built for the questions inspectors actually ask.

Five Compliance Desks

Supervision, annual appraisals, service-user reviews, quality assurance and unannounced spot checks — with due and overdue tracked by quarter.

SSP Guidance Built In

Report sickness, attach a fit note, and see plainly how UK statutory sick pay applies — with Bradford factor guidance beside the decision.

UK Wall-Clock Times

Recorded times never shift when the clocks change. What the carer saw at the door is what the record says in twelve months' time.

eMAR For Home Care

Only the medication due at this call sits at the top — given, refused or missed, with the amount and the time straight onto the MAR.

Travel, Mileage And Runs

Road-routed travel between calls, mileage and paid-travel totals — the realities of a domiciliary round, not a care-home corridor.

Right To Work And DBS

Compliance chips on every carer profile, with a twelve-month worked-hours grid ready for sponsorship and payroll evidence.

Holidays That Protect Cover

A traffic-light team calendar shows which days are already thin before you approve leave — and carers book from the app.

07Refined Beside Real Care

Nothing Here Was Invented In A Meeting Room.

Every guard in this software was earned by a situation. The delivered-call lock exists because a delivered call was once edited away. The unassigned lane exists because a displaced call was once silently lost. The wall-clock rule exists because the clocks went back and an honest morning visit suddenly read as late.

  • Refined every day against a live rota, not a demo database
  • Written for the UK: CQC language, SSP, statutory leave, British addresses and postcodes
  • Built to stay quick at scale — thousands of visits a week without the page crawling
  • A product roadmap driven by managers, not by a pricing committee
See Every FeatureSee The Pricing
mocare.carelo.co.uk/matrix/supervision
The Carelo supervision matrix — a quarterly one-to-one grid with completed ticks and amber due chips
Matrix — supervision, by the quarter

Judge It Live, Not On This Page.

Twenty minutes against your hardest morning — the sickness, the hospital discharge, the inspection question. Bring the scenario that breaks your current system and watch what Carelo does with it. If you like what you see, we move your data across for nothing.

No obligation · No setup fee · Unlimited clients and office logins on every plan
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