Every visit live on one map — only while the carer is checked in.
Your office sees which carers are on a visit right now and whether they are inside the client’s home zone, with an alert the moment something needs a look. It starts at check-in, stops at check-out, and carers agree to it once in the Carelo app.
Live map. Who is checked in right now, their home-zone status and the newest position — the whole operation at a glance.
Check-in starts it. Check-out stops it. Nothing in between.
An owner or manager signs the monitoring policy and DPIA — both pre-filled — and sets the home zone and alert times.
The Carelo app explains what is shared, when and with whom. The carer agrees, and the phone asks its own permission.
From check-in, a position every 5 or 10 minutes. At check-out it stops by itself, and the visit keeps its trail.
Two alerts, on purpose — a carer away from the home, or a phone gone silent. Everything else stays quiet.
A zone around every client’s home — 100 m unless you choose otherwise — with the carer’s distance from the door.
One alert when a carer stays away longer than your setting. It closes itself when they return or check out.
A silent phone is flagged with its last position and battery. Offline positions upload when signal returns.
Ask the phone for a fresh position, call the carer, or open their visits — straight from the map.
Every appointment keeps its trail from check-in to check-out. Replay any visit, any day.
Full screen for the office screen, in light or dark, so the whole team sees the day as it happens.
Every Carelo plan already includes electronic call monitoring (ECM): carers check in and out on their phone with GPS, and late or missed calls are flagged. Live Tracking is the optional next step for providers who want to see the visit in between.
Monitoring staff is only right when it is necessary, proportionate and transparent. Live Tracking was built around exactly that — so you can explain it to any carer, family or inspector with confidence.
On the law. Under UK GDPR an employer normally relies on its legitimate interests — safe, verified care visits — to use location data like this; the carer’s one-time agreement is how they are clearly told. Your company stays the data controller and should keep the policy and DPIA under review with its own adviser.
Optional on every Carelo plan. Monthly or yearly — yearly gets the same discount as your plan.
Prices exclude VAT · Android and iPhone included · no per-carer charges · See full Carelo pricing
Twenty minutes: we check a carer in on a demo company and you watch the map, an alert and a replay — the way your office would use it tomorrow.