Care Software For Families Who Employ Their Own Carers

Who It Is For

Families Who Employ Their Own Carers

Tens of thousands of UK families pay their own carers, often called personal assistants. Until now, none of the tools a care provider takes for granted were built for them.

Direct payments

Your council pays you to arrange care yourself. You employ the carers, keep the records and account for the hours. Carelo keeps the record and the hours for you.

Personal health budgets

NHS continuing healthcare funded at home, with carers you choose. Medication and visit records that stand up to review, kept at the moment of care.

A parent of an adult child

A son or daughter with a learning disability or autism, supported by carers you trust. Routine, notes and medication in one place, visible to the whole family.

Brothers and sisters, far apart

Mum in Cardiff, one child in Leeds, another in Dubai. Everyone sees the same day: who came, what they wrote, which doses were given.

What You Get

Everything A Provider Has. Nothing You Do Not Need.

The company parts are taken out. What is left is a home page that answers one question the moment it opens: what is going on with the care right now.

The rota and GPS check-in

Plan the week once. Each carer sees their calls in the app and checks in at your door with GPS. A late call shows on your home page while it is still happening.

The medication record

Every medicine with its dose and times. At each call the carer records given, prompted, not required, refused, not given or other, with a reason. You see the MAR chart the same day.

Every carer's notes, in full

What was eaten, how the morning went, what to watch. Written at the call, read by the family that evening, and by the next carer before they arrive.

The carer app

Today's calls, the person's needs, medication due, notes and hand-overs. Works with no signal and sends when it returns. The same app thousands of professional carers use.

The family app

Everyone who cares sees the same day: visits, notes, the medication log, messages. The first family login is included. Add a brother or sister for £10 a month.

Hours to pay them, worked out

Hours this month per carer, from their real check-ins. Holiday requests to approve, DBS and right-to-work dates kept, timesheets you can export for payroll.

Trust

The Record Is Yours.

When you run your own care, the record should be yours too: kept in one place, made at the moment of care, and never dependent on anyone else's system to read it.

Built onThe same system CQC-registered providers run

Carelo is the care management platform used by UK domiciliary care providers. The Personal plan is that system with the company parts removed, not a lighter copy.

Made at the momentRecords at the door, not from memory

Check-ins are GPS-stamped at your home. Notes and medication outcomes are written during the call and locked when it ends, so what you read is what happened.

Your dataUK-hosted, ICO registered, exportable

Your household's record is held in the UK, registered with the ICO, and belongs to you. Export it whenever you want. Cancel and it is kept for 90 days, then deleted.

One login, one deviceEvery login works on one device

Each carer and family login signs in with a one-time setup code and unlocks with a PIN. A login opened elsewhere signs the first one out, so nobody reads your record unseen.

ContinuityChange a carer, keep the record

A carer leaves, a new one starts. The history, the medication list and the routine stay exactly where they were. The new carer reads the diary before the first call.

A real personSupport from people who build it

Support inside the system, answered by the Carelo team. Your household is set up by hand within one working day, and we stay on the line until the first week runs.

How It Works

From Sign-Up To The First Call In One Working Day

Tell us about your loved one

Name, needs, medication, who to call. One short conversation and your household is set up. Your card starts a 14-day trial; nothing is charged until it ends.

Add your carers

Up to fifteen. Each one downloads the Carelo app, enters a one-time setup code, and sees only your loved one's calls.

Plan the week once

Set the calls and who covers them. The app tells each carer where to be. Holidays and swaps come to you to approve, with the gap shown before you say yes.

Watch the day, read the evening

Check-ins, medication and notes arrive as they happen. Your home page says in one line whether all is well. The family app shows the same to everyone you choose.

The Price

One Price. Everything Included.

Providers pay by the size of their team. A household pays one flat price, whether it has one carer or fifteen, one loved one or three. No setup fee, no VAT added, no contract.

The Personal plan, per household£30 / month

Paid yearly, 20% off£288 / year

First family app loginIncluded

Each extra family login, up to five£10 / month

Carer app logins, up to fifteenIncluded

Setup, migration from paper, supportIncluded

Personal Plan

£30/month

or £288 a year — 20% off

Up to 3 loved ones and 15 carers
Rota, GPS check-in, call monitoring
Medication record and MAR chart
Carer app, works without signal
Family app, first login included
Hours, timesheets, holidays, paperwork dates
14-day free trial, cancel any time

Start Your 14-Day Free Trial

No VAT added · no setup fee · set up within one working day

Questions

What Families Ask Us

Who is the Personal plan for?

Families who employ their own carers: through council direct payments, an NHS personal health budget, or their own money. One household can cover up to three loved ones and fifteen carers.

Is this the same software care providers use?

Yes. It is the same Carelo system, with the company-only parts removed and the pages built around one person. Your carers use the same carer app, and your family uses the same family app.

How much does it cost?

£30 a month, or £288 a year with 20% off. No VAT is added and there is no setup fee. The first family app login is included; each extra family login is £10 a month, up to five.

Do my carers need to be employed by an agency?

No. The plan is designed for carers you employ or contract directly, often called personal assistants. You add them, they download the app and check in at your door.

Does it record medication?

Yes. Every medicine is listed with its dose and times. At each call the carer records given, prompted, not required, refused, not given or other, with a reason where needed, and you see the medication administration record the same day.

Can my brother or sister see what is going on?

Yes. Each family login sees the loved ones you choose in the family app: today's visits, the carers' notes, the medication log and messages. The first login is included; more are £10 a month each, and you decide whether you pay or they do.

Does the carer app work without signal?

Yes. Check-ins, notes and medication records are kept on the phone with their original time and sent when the signal returns.

Where is the data held?

In the UK. Carelo is registered with the ICO. Your household's record belongs to you and you can export it at any time.

How do I start?

Tell us about your loved one and your carers. Your household is set up within one working day, the trial is 14 days, and you can cancel any time.

Your Own Care Team.
Your Own System.