✦ Carelo AI

Your Company's Own AI.
Not A General Chatbot.

A general chatbot has read the internet. Carelo AI has read your agency — this week's visits, your carers and their availability, your service users and their needs, your medication records and your compliance desks. It answers from your own live data, helps place your rota, and drafts your paperwork. Nothing is invented, and nothing leaves your company.

Scoped To Your Own Records Per-Company Budget ChatGPT-Style Spending Limits You Approve Before Anything Saves
See It On Your Own Data AI Add-On From £39/Month

Optional on every plan · switch on or off in any month · never a surprise invoice

yourcompany.carelo.co.uk/carelo-ai
The Carelo AI assistant inside the Carelo office console, with company instructions, memory and paperwork shortcuts
Ask
Your Data OnlyNever pooled with other companies
Allowance In The AppUsage bar, resets monthly
The Difference That Matters

Everyone Has An AI.
Almost Nobody Has Yours.

The gap is not the model — it is what the model can see. Carelo AI sits inside your company's own record, behind your own login, working from the same live data your office, carers and families are using right now.

It knows your team, their skills and their availability. It knows your service users, their preferences and their history. It knows the notes written at the door this morning. That is why its answers are useful rather than merely fluent.

Carelo AI — smarter care, better outcomes: the assistant recommending the right carer for tomorrow's visit

A General Chatbot

Bolted onto care software, or opened in another tab
  • Has never seen your rota, your carers or your clients
  • Answers about care in general — not about Tuesday afternoon
  • Asks you to paste in the data first, every single time
  • Confident answers with no record behind them
  • One shared bill, no company-level control of spend
  • Cannot act on anything, because it is not part of the system
VS

Carelo AI

Built into your Carelo, scoped to your company
  • Reads your live records — visits, carers, clients, medication, compliance
  • Answers about your actual week, with names, times and addresses
  • Nothing to paste — the context is already there
  • If it is not in your record, it says so instead of guessing
  • Per-company token budget with spending limits you set
  • Proposes real work — and waits for a human to approve it
What It Actually Does

Five Jobs It Does Every Working Day

No vague promises about "transformation". These are the things Carelo AI is genuinely doing inside real care offices — each one grounded in your own records, each one reviewed by a human before it counts.

01 — ROTA

AI-Assisted Rota Assignment, Approved By You

Open a date range, type your instructions in plain English — "keep walkers inside their region, give Priya at most four hours, ease off Dawn this week" — and set optional limits per carer. A deterministic placement engine does the placing; Carelo AI reviews the result and explains it in words. Nothing is saved until you press Approve & Apply.

  • Availability, regions, travel and continuity all respected
  • Every proposal shows what it placed confidently — and what it could not
  • A "worth knowing" note flags the placements a human should glance at
  • Calls it cannot fill stay honestly unassigned, never quietly double-booked
  • Discard the whole plan in one click and your rota is untouched
0Unfilled seats read
0Placed confidently
0Placed on a second pass
0Left honestly unassigned

A real planning run from the demo company — engine time 1,490ms across 10 carers.

yourcompany.carelo.co.uk/rota/carer-roster — Assign With Carelo AI
Assign With Carelo AI — proposed placements across the rota grid, worth-knowing notes and the calls that stay unassigned, with Approve and Apply
02 — ASK

Answers About Your Own Data, In Plain English

"Who missed a call this week?" "Which clients have seen four different carers this month?" "Show me Peggy's medication refusals." Ask the way you would ask a colleague, and the answer comes back from your live record — with the names, dates and times attached, so you can check it yourself in two clicks.

  • Ask from anywhere — including a rota co-worker panel right on the roster
  • Answers cite your real visits, carers, clients and records
  • Wrong bookings, double-bookings and out-of-availability visits surfaced on request
  • If something is not recorded, it says so — it does not fill the gap with a guess
yourcompany.carelo.co.uk/rota/carer-roster — rota co-worker
The Carelo AI rota co-worker panel open beside a full week's roster, offering questions about today's rota
03 — PAPERWORK

Paperwork Drafted From The Record, Signed By A Human

The blank page is where care admin dies. Carelo AI starts every document from what is already recorded — the visits, the notes, the medication, the incidents — and hands you a first draft laid out the way your company lays things out. You edit, you judge, you sign. Every output is marked a draft until you do.

  • Care planners, risk assessments, MAR charts and audit reports drafted from real data
  • A Work Template setting keeps every document in your company's own layout
  • Case-note summaries with concerns surfaced rather than buried
  • Professional judgement — and the signature — always stay with your team
Carelo AI drafting care reports, progress notes, incident reports, care plans and handover summaries

The Paperwork Shortcuts Waiting In The App

These sit on the Carelo AI home screen, one tap from a first draft — plus anything else UK care management asks of you.

Care Planner
Risk Assessment
Quarterly Review
Appraisal
Quarterly Report
Business Plan
Business Continuity Plan
Case Note Audit
Medication Care Planner
MAR Chart
Incident Audit Report
Body Map Analysis
04 — MEMORY

It Remembers Your Company Between Conversations

Two settings sit beside every chat: Instructions — how Carelo AI should work for your company — and Memory, the facts it keeps between chats. Tell it once that Mrs K is never to be sent an agency carer, or that your service uses "service user" rather than "client", and it holds that from then on. New office staff inherit years of knowledge on their first morning.

  • Standing instructions honoured in every answer and every proposal
  • Carer skills, client needs, risks and visit preferences held in context
  • Your house style and terminology kept consistent across documents
  • Everything stored against your company alone — visible and editable by you
Carelo AI remembering carer profiles, addresses, medication notes, risk notes and visit preferences
05 — MATCHING

The Right Carer For The Right Person

Continuity is the quietest quality measure in domiciliary care — and the hardest to hold when someone calls in sick at eight in the morning. Carelo AI weighs who is genuinely free, who is close by, who this person already knows and who holds the right skills, then shows you the shortlist with its reasoning rather than a mystery answer.

  • Skills, experience and recorded preferences considered together
  • Proximity respected so the day stays physically possible
  • Familiar faces prioritised — continuity of care by default
  • Blocked and favourite carers on a profile are never overridden
Carelo AI matching a service user to the most suitable carer on skills, location, continuity, language, availability and overall suitability
A Morning In The Office

What It Sounds Like When The AI Knows Your Agency

Same questions your co-ordinator is already asking out loud across the office — answered from the live record, in seconds, with the working shown.

Carelo AIYour co-worker · working from your company's records
Live Data
Care Co-ordinator
Who can cover Mrs Hughes' 14:00 tomorrow? Amara has called in sick.
Carelo AI
Three carers are genuinely free across 13:45–15:00 tomorrow and within reach of CF24:
1Nerys HughesFree 13:30–16:00 · 9 min from her 13:15 call · has visited Mrs Hughes 14 timesBest continuity
2Buddug DaviesFree 13:00–15:30 · 12 min away · dementia care recorded · not visited beforeSkills fit
3Omar HassanFree 14:00–17:00 · 18 min away · would push his 15:00 back by 10 minPossible
Worth knowing: Mrs Hughes' profile lists Nerys as a favourite carer. Two other carers were free but are blocked on this profile, so I have left them out.
Care Co-ordinator
Anything wrong with next week's rota before I publish it?
Carelo AI
I checked all 412 planned calls for next week. No double-bookings. Three things to look at:
!Two visits sit outside recorded availabilityThursday 19:30 and Friday 20:00 — both assigned to Dilys Bevan, who has evenings marked unavailableCheck
!Six calls remain unassignedAll Saturday morning in CF14 — no free carer in that region at 07:30Cover
iOne client would see five different carersMr Bevan — continuity has slipped from two carers last weekReview
Care Co-ordinator
Draft a risk assessment for Mr Bevan from his record, ready for me to review.
Carelo AI
Drafted from his care requirements, his recorded risks, his last quarterly review and the four body map reports on file. It is laid out in your company's Work Template and marked DRAFT — FOR REVIEW on every page. Falls risk and the mobility-aid instruction are carried through into the moving-and-handling section. Open it to edit and sign, and I will keep nothing until you save.
Suggested in the app Check for any wrong bookings Any double-booked carers? Who is free this afternoon? Anything outside availability?

Illustrative example, written to show how the assistant answers. In your own Carelo the names, times and figures are your company's real records — and only your company's.

Control & Cost

AI That Can Never Hand You A Frightening Bill

The reason most care providers avoid AI is not the technology — it is not knowing what it will cost. Carelo AI is built the other way round: a fixed monthly add-on, a per-company budget, and a usage bar sitting in plain sight where the whole office can see it.

One assistant covers rota help, paperwork, reporting, compliance and everyday questions — so there is one predictable line on your invoice rather than a shelf of separate tools each with its own meter running.

One AI coworker for care — rota, paperwork, reports, care plans, visits, compliance, audits and alerts in a single assistant
AI Allowance — This Month0% used
Resets on the 1st of the month · visible to your office on the Carelo AI screen, every day
1Your company gets its own token budget — never a shared pool with other agencies.
2Warnings arrive well before the limit, not after it.
3Reach the limit and it pauses politely, with a simple top-up or a move up a band.
4There is no metered overspend. The bill you agreed is the bill you get.

Per-Company Budget

Every company on Carelo has its own AI budget, sized to its plan. One busy office can never eat another's allowance.

Spending Limits

Familiar, ChatGPT-style limits: a ceiling you can see, warnings on the way to it, and a polite stop rather than an invoice.

Provider-Agnostic

The AI sits behind an adapter, so the model underneath can be improved without a single change to how your team works.

Top Model Only

Every customer gets frontier-quality intelligence. We do not quietly swap in a cheaper, weaker model to protect a margin.

The Add-On, Priced In Public

Carelo AI is optional on every plan. The add-on follows the same active-carer band as your subscription — switch it on in any month, switch it off in any month, and nothing else about your Carelo changes.

Up To 15 Carers
£39/mo
on top of £59
Up To 30 Carers
£59/mo
on top of £89
Up To 50 Carers
£79/mo
on top of £119
Up To 100 Carers
£99/mo
on top of £169
Unlimited Carers
£119/mo
on top of £249

Prices exclude VAT · 25% off with yearly billing · See full pricing and the FAQ

Guardrails

Built The Way A Regulated Service Needs It Built

Care is inspected work. An assistant that acts on its own, invents a figure or blurs whose data is whose would be worse than no assistant at all — so Carelo AI is fenced in on purpose.

Proposes, Never Acts Alone

Rota plans are shown in full and applied only when a manager presses Approve. Discard, and your rota is exactly as it was.

Every Document A Draft

AI-written paperwork is labelled as a draft until a human reviews and signs it. The professional judgement stays human.

Your Company, Alone

Carelo AI works only with your own records. It cannot see another company's data, and no other company can see yours.

No Invented Figures

Answers come from your live record. Where something is not recorded, it tells you it is not recorded.

The Rota Engine Still Rules

AI-placed calls go through the same guarded engine as human ones — the newest decision wins, and nothing is double-booked.

Honest About Limits

It shows what it could not place and what it is unsure about, rather than presenting a tidy answer that hides the gaps.

Meet The Co-Worker That Already Knows Your Agency

Twenty minutes, your own kind of week: watch it plan a rota, answer a hard question about real data, and draft a document you would otherwise write on a Sunday night.

Book A Demo See Pricing — AI From £39