Short, practical guides for the people who run UK domiciliary care: registered managers, co-ordinators, care company owners and the office teams who keep the rota honest. No jargon, no sales pitch in the middle of a paragraph. Where a guide touches Carelo, it says so.
Twelve questions for every vendor, the four pricing models, the red flags, and a scoring checklist to run any system against — including ours.
Starting upCompany and insurance, the regulator in each nation, the registered manager, policies, safe recruitment, first contracts, and the systems to have before day one.
OperationsWhat counts as missed or late, why they happen, the procedure when one does, the safeguarding threshold, and what commissioners expect to see.
CommissioningWhat ECM is, why councils ask for it, the three ways calls get recorded, and what a good ECM record looks like at invoice time.
RotaContinuity, runs, travel time, double-ups, availability and cover — the rules a rota needs so Monday morning is not a rebuild.
MedicationLevels of medication support, what NICE expects, what an electronic MAR must record, and the mistakes paper lets through.
RegulationThe single assessment framework, the five key questions, the six evidence categories, and which records answer which question.
PayRostered versus actual hours, travel time and the minimum wage, cancelled calls, sleep-ins, and the timesheet payroll can trust.
RotaWhen a call needs two carers, how to roster both seats, how the hours are counted and invoiced, and how to prove both arrived.
Carelo is care management software for UK domiciliary care — rota, live call monitoring, eMAR, timesheets, compliance matrices and a carer and family app on one record, with public pricing from £59 a month. Book a 20-minute demo or compare it with what you use now.