Run Your Whole Care Service From One Living Record.
The office plans the day, the carer delivers it at the door, the family watches it happen — on the same record, in the same minute. Rota, eMAR, live monitoring, Matrix compliance, timesheets and a per-company AI coworker, in software your team will actually enjoy using.
Most services run care across a rota spreadsheet, a WhatsApp group and a paper folder — and nothing agrees with anything. Carelo replaces all three with a single record that the office, the carer and the family each open through their own door. Nothing is typed twice, and every entry carries a name and a time.
Door One
The Office Console
Plan the week, watch the day, prove the month. Rota, live monitoring, medication oversight, compliance desks, timesheets, reports and branded exports — every decision one screen away, on unlimited named logins.
Today's calls in order with everything each visit needs — tasks, risks, keysafe, medication due. GPS check-in at the doorstep, notes written while they are fresh, handovers that land on the next carer's screen.
The same app, a different door. Each family sees one person only: the schedule live, every visit note, the medication log, incidents and body maps — and one audited message thread with your office. Included in every plan.
Every screen below is the live system — captured from a working service, not drawn for a brochure. This is what your managers would open on Monday morning.
01Rota
Full Rota Flexibility — Without The Fear Of Breaking It
Build the weekly schedule, then change it as real life demands: move a single call or nudge thirty-five at once, swap carers, shift times, split a run, delete and rebuild. The rota bends around your service instead of the other way round.
Single or bulk edits — select the calls, nudge earlier or later, reassign in one action
Runs, regions and double-handed calls handled as first-class scheduling
Newest decision wins: a displaced call becomes clearly unassigned and is reported back to you
Delivered calls lock — care that actually happened can never be quietly moved or deleted
No silent double-bookings. Ever. The engine would rather tell you the truth than tidy it away.
mocare.carelo.co.uk/rota/carer-roster
Green is delivered, blue is planned — one glance tells you where the day really is.
02Live Monitor & Care Map
Watch The Day Happen — While You Can Still Change It
Every check-in arrives GPS-stamped at the doorstep. Late calls turn amber and missed calls turn red while there is still time to phone somebody — and the whole day sits on a real city map, pin by pin, carer by carer.
Command-centre day stats: appointments, carers working, on time, late, missed, incidents
Check-ins-by-hour, punctuality dial and a live activity feed as care is recorded
Care Map with carer and service-user pins, day and status filters, compute-once road routes
Office time corrections kept honest by a full audit trail
Wall-clock honest times — what the carer saw on the door is what your report shows.
mocare.carelo.co.uk/rota/care-map
A whole care day across a city — every pin a real visit with a real status.
03Matrix
Matrix — The Compliance Suite That Makes Inspection Boring
Supervision, annual appraisals, care reviews, quality assurance and unannounced spot checks, each with its own desk and its own quarterly or monthly grid. You see at a glance who is done, who is due and who is overdue — for every member of staff and every service user.
Question banks you tap through while you talk — never a blank form to fight
Quarterly and monthly column views with completed ticks and amber due chips
Welfare calls, trainings, holiday matrix and worked-hours evidence in the same suite
Every record exports to Word, Excel or PDF for the inspector's folder
Nine desks, one register — the compliance story of your service on a single screen.
mocare.carelo.co.uk/matrix/supervision
Done, due, overdue — quarter by quarter, staff member by staff member.
04Carelo AI
An AI Trained On Your Company — And Nobody Else's
Carelo AI is scoped to your own data: your carers, your service users, your visits, your compliance. Ask it to plan a fortnight of unfilled calls and it returns proposed placements with honest notes about what it could not solve — then waits for you to approve. It drafts paperwork from real records; a human always signs.
Hundreds of calls placed in under a minute — as a proposal, never a silent write
A "worth knowing" panel that admits which visits stay unassigned, and why
Paperwork shortcuts: care plans, risk assessments, MAR charts, review summaries
Per-company token budgets with ChatGPT-style spending limits you set yourself
An optional add-on from £39 a month — and the platform is complete without it.
mocare.carelo.co.uk/rota/assign-with-carelo-ai
It tells you what it could not place. That honesty is the feature.
05Exports
Exports Commissioners And CQC Take Seriously
Every document that leaves Carelo is properly branded with your company and ours: blue title bands, your logo, zebra-striped tables and page footers. Rotas, timesheets, call monitoring, incidents, body maps, supervisions and reports all come out as compliance-grade Word, Excel and PDF files.
Word, Excel and PDF from the same live record — never a re-typed summary
Call & care monitoring: planned versus actual times, medication and notes, call by call
Date-range, per-carer and per-service-user reports across the whole library
Files a funder or an inspector can read without a phone call to explain them
Evidence that looks like your service takes itself seriously — because it does.
mocare.carelo.co.uk/rota/call-monitoring
Seventeen sheets of every-call evidence, generated in a click.
06Timesheets
Timesheets That End The Payroll Argument
Hours build themselves from delivered calls — decimal, to the minute, with travel time shown separately per cell. Every carer against every week on one grid, a company total row underneath, and twelve months of history sitting behind it as evidence.
Week, month and date-range modes over the same underlying maths
Travel time chips per cell, calculated under your own paid-travel policy
History & Years grid — a rolling twelve-month evidence trail per carer
Approve for payroll, then export the styled file your accountant expects
One brain does the hours everywhere — the app, the office and payroll always agree.
mocare.carelo.co.uk/rota/timesheets
Delivered hours and travel, carer by carer, week by week.
The carer app turns a working day into a record that writes itself. The family app turns the same record into reassurance — the same software, a different door, and each family sees one person only. Both are included in every Carelo plan, for every carer and every family.
The parts nobody demos but everybody needs on a Tuesday afternoon — all built, all included, all sharing the same record.
Holidays
A traffic-light team calendar showing which days are already tight, allowances per carer, and requests booked straight from the app.
Sickness & SSP
Report time off sick with a fit note attached, see Bradford-factor guidance, and read plainly how UK statutory sick pay applies.
Availability
Each carer's weekly working pattern as clear green and red lines, with the history behind every change to it.
Incident Reports
Reported from the scene with the app asking the right questions, then answered by the office with an action plan and a status.
Body Maps
Tap the body, open a close-up, mark the exact spot. Skin concerns raised the moment they are seen and tracked to resolution.
eMAR Medication
Only what is due this call sits at the top — given, refused or missed with the amount and the time, straight onto the MAR.
Secure Messages
Office to carer and office to family only — no carer-to-family channel — so every conversation about care stays audited.
Progress & Awards
An open care score on the same scale for everyone, growth trends, and printable Carer of the Week and Month certificates.
Reports Library
Four columns of ready reports — general, service users, carers and finance — each by date range, carer or person.
Service User Records
Personal, contact and care tabs, favourite and blocked carers, requirements and risks, respite, funding and invoices.
Care Plans & Documents
Care plans and assessments held with review cycles and uploads, visible to the carers who need them at the door.
Knowledge Centre
A full staff handbook inside the app, alongside a written User Manual for the office that never lags behind the software.
Twenty Minutes, Real Software
See Carelo Run Your Own Rota.
Bring your hardest scenario — a double-handed call, a Friday sickness, a CQC evidence request — and watch it handled on screen. If you like what you see, we move your clients, carers, medications and schedules across for free, verified side by side before you go live.
