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Choosing home care software, with the questions that matter

These pages are written by Carelo, so read them as our side of the comparison. What we have tried to do is set out the questions a UK home care agency should put to any supplier — including us — and answer them for Carelo plainly, with the price on the page.

Pricing
Public, from £59 a month, by carer band
Service users
Unlimited on every plan
Apps
Carer app and family app free
Switching
Data migration free, verified side by side

Ten questions to put to any supplier

  1. Is the price published, and what is it per month for my number of carers?
  2. Is there a charge per service user, per office login or per app user?
  3. Is the rota, the call monitoring, the eMAR and the notes one record, or separate modules?
  4. Can a carer check in, record medication and write notes with no phone signal?
  5. Does a double-handed call have two seats, and does it count as two carers' time?
  6. Can an overnight call run across midnight as one appointment?
  7. Where is the data held, and can I export all of it, in a usable format, when I leave?
  8. What does migration from my current system cost, and who does the work?
  9. Is there a family app, and what does it cost the family?
  10. Can I see it working on real-looking data before I sign anything?

Carelo's answers are on the pages below and on the pricing page.

Comparison pages

Compare

Carelo for teams considering Nourish

Nourish is one of the best-known UK care platforms. Here is what to weigh, and what Carelo offers a home care agency.

 Compare

Carelo for teams considering Birdie

Birdie is widely used in UK home care. The questions that separate the two, answered for Carelo.

 Compare

Carelo for teams considering CarePlanner

CarePlanner is a long-established rostering platform. Where a rota-first agency should look closely.

 Compare

Carelo for teams considering Access Care Planning

Access is a large UK software group. What a smaller or mid-sized agency should ask before choosing between them.

The honest bit

Every platform on these pages is established and used by good providers. The right choice depends on your size, your commissioners and what you are trying to fix. If Carelo is not the right fit, we will say so on the demo. Book 20 minutes or write to info@carelo.co.uk.