Two apps share one live care record. Carers arrive knowing exactly what the visit needs and record it at the door; families see the same day unfold — who came, what was given, what was written. Every entry carries a name and a time.
Twelve screens from the live app. Tap any line — or let it play.
Today's calls in order, with everything needed at each door: tasks, access notes, keysafe, risks, medication due. Check in with GPS at the doorstep, deliver care, record it, hand over to the next carer — all in one flow.
Rosters arrive by themselves. Holiday requests, availability and sickness go straight to the office from the app. When the office writes on one of your calls — an instruction, a handover, an acknowledgement — it's on your Today screen the moment you open it.
A note for the next carer doesn't sit in a folder — it appears on the next carer's screen before their call, headed "from the last call". Incidents are reported from the scene with the app asking the right questions, word for word onto the office record.
Arrival and departure stamped at the doorstep with location — the visit record is evidence, not memory.
Only what is due this call sits at the top — given or refused, with the amount and time straight onto the MAR.
Tick the care given, add the note, done — written while it is fresh, not at the end of a long shift.
Tap the body, open a close-up, mark the exact spot. Skin concerns are raised the moment they are seen.
Falls, refusals and concerns reported from the scene, reaching the office immediately with the facts intact.
Today and the week ahead, with the gap and travel to the next call so the day is realistic.
Booked, completed, missed and cancelled hours — the same figures the office pays from.
Request leave, see the team calendar and set the weekly pattern without a call to the office.
Report time off sick, attach a fit note, and see plainly how UK statutory sick pay applies.
Every message in one audited place — nothing important living in a personal WhatsApp thread.
An open score on the same scale for everyone, with Carer of the Week, Month and Year earned by the record.
The device is authorised once by the office, then unlocked by a six-digit PIN — no shared passwords.
Your office issues a one-time setup code; you then choose your own six-digit PIN. Works on iPhone and Android.
iPhoneScan to install
AndroidScan to install
Ten screens from the family app. Tap any line — or let it play.
The next visit, the last visit, and everything in between. When the carer checks out and writes "ate well, in good spirits", the family reads it minutes later — instead of ringing your office at five o'clock.
Families see their own person only — never other clients, never company lists. Messages go family-to-office, so every conversation about care happens in one place your team can stand behind. It's the safeguarding-clean way to include families.
The day laid out with each carer named and their arrival time — nobody is a stranger at the door.
Delivered calls appear with real in and out times, so families can see the care actually took place.
What the carer wrote after each call, with the care given listed — mood, meals, fluids and how the day went.
Reply to anything you read. The office sees it, so a small worry is answered before it grows.
Every medicine recorded at a visit — what was given, at what time and by whom, newest first.
Anything recorded is shown plainly and promptly, rather than surfacing days later in a phone call.
Skin concerns explained in words families understand, with what the care team is doing about each one.
A few simple questions after a visit — punctuality, dignity, communication — feeding straight into quality.
A clear, categorised complaint route with a tracked response, instead of an awkward conversation at the door.
Care needs, risks, medication, GP, pharmacy and next of kin — confirmation that carers hold the right information.
One audited thread with the care team, so questions and answers stay in the record where they belong.
A family login shows one service user and nothing else, protected by the same PIN security as the carer app.
Ask the care office to invite you; you will receive a setup code, then choose your own six-digit PIN. Free for families of anyone receiving care through Carelo.
iPhoneScan to installAndroidScan to installThe office plans the care, the carer delivers and records it, the family follows it. Nothing is entered twice — the same entry, with the same name and time against it, is what the manager reviews, what the family reads, and what an inspector is shown.
