When carers prompt, assist with or give medicines, a record of each dose is expected: what was given, when, by whom, and if it was not given, why. Care providers keep this as a medication administration record, a MAR chart. A family that employs its own carers should keep the same, and almost none have had a way to. This page explains the record and how Carelo keeps it for a household.
A MAR chart lists each medicine as prescribed: name, strength, form, dose, route, the times of day, and the level of support the carer gives. Prompting means reminding; assisting means helping with a blister pack or a cream; administering means giving it. Against each time, the record shows what happened and who recorded it. NICE guideline NG67 sets out what good looks like for medicines support at home in England. The guideline is written for providers; a family employer is giving the same support and is wise to keep the same record.
A dose with nothing recorded is a missed record, and the chart should show that too. The reason matters as much as the outcome. "Refused" on its own tells a doctor nothing; "refused, said it makes her sick, family told" tells them what to look at.
You list each medicine once on your loved one's record. At every call, the doses due during that call sit at the top of the carer's screen. The carer taps Given and confirms the amount, or Refused and types the reason, or More for prompted, not required, not given and other. Refused, not given and other always ask for a reason. A dose recorded outside its time is marked as out of slot so you see it. Every record carries the carer, the call and the time it was tapped, and locks when the call ends.
The app works without signal: the record is kept on the phone with its original time and sent when the connection returns.
On the household's home page: medication today, given so far, the next dose due, and anything refused or not given in red at the top with its reason. On the loved one's page: the MAR chart by week and month, with each carer's initials against each dose, and a list of every reason given. In the family app: the medication log, so a brother or sister sees the same record. It prints and exports for a GP, a pharmacist or a review.
You do, on your loved one's record, from the pharmacy label or the prescription. A carer can add one that is missing from the app; it comes to you to approve.
Until the end of the call, yes, and the record shows it was amended. After check-out it is locked.
Yes. The carer sees when the last dose was given and records the reason for this one.
Yes. It is the same medication record and chart the Carelo platform keeps for UK care providers.
Included in the Personal plan, £30 a month. Fourteen days free.
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