Employing your own carers makes you an employer, with the duties that come with it. Most families use a payroll service, often funded by the council, to run PAYE. What the payroll service needs from you every month is the hours, and what a review needs is proof of them. This page covers what to keep and how Carelo works the hours out from the care itself.
Skills for Care publishes a toolkit for people who employ personal assistants that covers the legal side in detail. Carelo does not run payroll or hold the insurance. It keeps the hours and the dates that everything else depends on.
With a kitchen diary, hours are whatever was written down at the end of the week. With Carelo, each carer checks in and out at the door, so the hours this month are the hours they were there. The Carers page shows hours this month per carer as the first number on every card, because paying people is the first thing an employer does. Timesheets by week or month export for your payroll service. If you prefer to pay the rostered hours rather than the exact check-in minutes, that is a setting.
Double-handed calls count both carers. Cancelled calls are shown separately so you can decide whether they are paid. A carer who was late or missed a call is visible in the same place, so a conversation happens with the facts in front of both of you.
A carer requests holiday in the app. It arrives on your home page with the calls it would leave uncovered, so you see the gap before you say yes. Approve it and the calls are released for another carer to pick up. Allowances for the year are kept per carer. Sickness is logged the same way, and the timesheet export carries it for the payroll service.
Each carer's record holds the DBS number and date, the right-to-work status and expiry, and any documents you upload. The Carers page tells you when one is within sixty days of running out, so a renewal is a reminder rather than a surprise during a review.
No. It gives you the hours, per carer, from their real check-ins, as a timesheet you send to your payroll service or use yourself.
The call closes itself at the planned end plus a margin, and is marked so you can see it. You can correct the time from the office with a note of why.
Yes. The timesheet can show rostered hours, check-in-to-check-out hours, or both.
No. A carer sees their own calls and their own timesheet only.
Included in the Personal plan, £30 a month. Fourteen days free.
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