Nourish is one of the most established digital care platforms in the UK and is used across residential and home care. Many of the agencies that talk to us are on it today. This page is not a takedown; it is the questions we think a domiciliary care provider should ask, and our answers.
Carelo is care management software built only for UK domiciliary care. One live record per service user carries the rota, electronic call monitoring, eMAR, care notes, incidents, body maps, respite, documents and reviews. The office works on the operations board and the Matrix of compliance grids; carers work in a free app with GPS check-in and offline recording; families have their own free app. Pricing is public, from £59 a month by carer band, with unlimited service users and unlimited office logins on every plan, and Carelo AI as an optional add-on.
| Ask | Carelo's answer |
|---|---|
| Is the price public? | Yes. Every band is on the pricing page: from £59 a month for up to 15 carers to £249 for unlimited. No quote needed. |
| Any per-client or per-login charges? | None. Unlimited service users and unlimited named office logins on every plan. The carer and family apps are free. |
| Is home care the focus? | Entirely. Runs, travel between calls, double-handed calls, overnight calls, ECM and council-style invoicing are the core of the product, not a variant of a care home system. |
| Does a double-up count as two carers' time? | Yes: two seats on one visit, both carers check in, client and company hours count it twice, each carer's timesheet once. |
| Offline on the carer's phone? | Yes. Check-ins, medication and notes are held on the phone without signal and sent when it returns, without duplicates. |
| Where is the data? | AWS London (eu-west-2), each company's data kept apart at the database level. The detail is on the trust page. |
| What does moving cost? | Nothing. We migrate clients, carers, schedules and records from a Nourish export, verified side by side against the source before you switch. How migration works. |
| Can I try it first? | Yes: demo logins on a full working company, or a 20-minute live walkthrough. Book a demo. |
You export your data from Nourish; we load it into a Carelo company for you and verify every client, carer and weekly schedule against the export, call by call, before you go live. You keep your Nourish access until you are happy. Migration is free on every plan. The migration page describes the steps and what we need from you.
We publish our prices, from £59 a month, so you can compare them against whatever quote you have. Compare the total for your carer count, including any per-client, per-login or app charges on the other side, not the headline.
Yes. Keep your current system until the verified Carelo rota matches it, then switch on a date you choose.
No. The Carelo carer app runs on the iPhone or Android phone they already carry and is free to install.