Access is one of the largest UK software groups and its care products are used by many providers, including large ones with many branches. For a small or mid-sized home care agency the question is usually a simpler one: how much of a suite do you need, and what does it cost to run? Written by Carelo, so read it as our side.
Carelo is one product. Everything a domiciliary care agency runs on — rota, call monitoring, eMAR, notes, incidents and body maps, respite, care documents, timesheets, invoicing hours, the compliance Matrix, the carer app and the family app — is in every plan at one published price. There is one optional add-on, Carelo AI. There is nothing to bolt on later and no separate module to license when you decide you need medication records.
For an agency of ten to a few hundred carers that is usually the right shape: one login for the office, one app for carers, one bill.
| Ask | Carelo's answer |
|---|---|
| Published price for my size? | Yes: from £59 a month for up to 15 carers, rising by band to £249 for unlimited carers. Everything included; VAT extra. |
| Per-client, per-login or per-module charges? | None. Unlimited service users, unlimited named office logins, both apps free, all features in every plan. |
| Branches? | Yes. A company can run several branches with branch-locked office logins, branch scoping across rota, matrices and awards, and a whole-company view for the owner. |
| Built for home care specifically? | Only for home care: runs and travel, double-handed and overnight calls, ECM, council-style planned-versus-actual reporting. |
| Implementation cost and time? | No implementation fee. Migration from your export is free and verified side by side; a mid-sized agency is usually live within a couple of weeks. |
| Data and exit? | Held in AWS London (eu-west-2), each company kept apart at the database level, exportable when you leave. Trust page. |
Yes. Branches are built in: office logins can be locked to a branch, rotas, matrices and awards can be scoped per branch, and the owner sees the whole company.
Support is included on every plan by email, with a free live demo before you buy and free migration when you switch.
Plans are monthly or yearly, and the pricing page shows the yearly saving for each band. There is no implementation fee.